1. What is Icelandvisitor.com?
2. Is Icelandvisitor.com a secure site?
3. Where is Iceland Visitor situated?
4. Who operates the Holiday arrangements on this website?
5. How do I pay for my bookings at Icelandvisitor.com?
6. When is my credit card charged when I book directly at Icelandvisitor.com?
7. What if I need to cancel my tour?
8. How far in advance should I book?
9. How does the booking procgress work?
10. When do I receive the vouchers?
11. How do I Contact Iceland Visitor?
12. At What time is Iceland Visitor open?
13. Do you offer discount for children?

1. What Is Icelandvisitor.com?
Icelandvisitor.com is the online booking site and trading name of Iceland Visitor, whose registered office is at Lækjargata 2, 101 Reykjavík, Iceland. Iceland Visitor is a locally operated travel agency specialising in incoming tourism. Our company is fully licensed by the Icelandic government and is a member of SAF, The Icelandic Travel Industry Association. back to top

2. Is Icelandvisitor a secure site?
Icelandvisitor.com provides all the security the customer needs. All transactions on the web are secured by Verisign SSL encryption and the web is hosted by Skyrr, Iceland's leading company in the information technology sector. back to top

3. Where is Iceland Visitor situated?
Iceland Visitor is a locally operated travel agency. The sales office is at, Laugavegur 26, 101 Reykjavík,in the heart of the city. back to top

4. Who Operates the holiday arrangements ont this website?
Iceland Visitor works with the most experienced and reliable tour operators, and travel companies in Iceland, offering a great selection of tours, car rentals and accommodation at competitive prices. back to top

5. How do I pay for my bookings at Icelandvisitor.com?
To pay for your bookings at Icelandvisitor.com you must be a holder of a valid credit card. If you are not a holder of a valid credit card, or do not want to send your credit card number through the Internet, then you can send your bookings directly to our sales office in Reykjavik, either by fax or e-mail and pay by electronic bank transfer or a certified bank cheque. back to top

6. When is my credit card charged when I book Directly at Icelandvisitor.com?
When your bookings have been confirmed to you by e-mail or via fax,your credit card will be charged. back to top

7. What if I need to cancel my tour?
We regret that we are unable to offer a full refund in the case of cancellation. The cancellation fee depends upon the length of notice and type of booking. Please refer to Terms and Conditions section “Cancellations”. back to top

8. How far in advance should I book?
All travel arrangements should be booked at least 48 hours in advance. For self-drive and custom made tours, we strongly recommend you book with a few weeks notice. back to top

9. How does the booking procress work?
When you have submitted your booking and personal details through Icelandvistor.com a travel consultant will view the booking. The travel consultant will crosscheck your booking and send you a confirmation with-in 48 hours. Your credit card will be charged at that time. If our travel consultant is unable to obtain confirmation, then an alternative will be offered. If the customer does not accept the alternative or Iceland Visitor is not able to offer an alternative, no charge will be made on your credit card. When the booking has been confirmed and your credit card has been charged, Iceland Visitor will issue the invoice and vouchers for your travel arrangements. It is optional whether you want to have the travel documents posted to your address or pick them up on arrival. back to top

10. When do I receive the vouchers?
Iceland Visitor posts travel documents to your address 24 hours after confirmation. The delivery time depends on the method of dispatch. You can also choose to have your travel documents delivered to your accommodation on arrival, or pick them up from our office. back to top

11. How do I contact Iceland Visitor?
Iceland Visitor aims at answering all e-mails with in 24 hours. The address is info@icelandvisitor.com. You can also call our customer support line to talk to one of our travel consultant +354 5112442 or send us a fax +354 5112443. back to top

12. At what time is Iceland Visitor open?
Iceland Visitors opening hours are: 10:00 to 18:00, Monday to Saturday from 1. September to 31.May and from 09:00 to 22:00 daily from 1.June to 31.August. back to top

13. Do you offer discount for children?
Iceland Visitor offers children’s discounts for most tourist services published on this site. Please send us e-mail for further information. back to top